If there is any problem regarding the quantity of the product being delivered or any other concern, you must raise a query within 8 hours of delivery by sending an email or through a phone call. Customers should not accept the products that arrive in damaged condition or with tempered exterior packaging.

 

The customer must provide us with a video of the product being unboxed for the inappropriate order for us to validate the claim. The appointed delivery executive will be questioned about it, and if it is found to be true, the customer will either receive a refund or the remaining quantity within 5 working days. FIG TREE will not be liable for any refund of the product if it is not covered by the return policy.

For any other queries regarding return, refund and cancellation policies you can contact us through  email: customercare@figtreeindia.com